Need a hand? Email support@dadders.com and we'll get back to you, usually within two working days.
To help us sort things quickly, please include your device model, its iOS or Android version, and the Temari version (shown in the App Store or Google Play listing).
Open the gift shop and tap Restore purchases. Make sure you're signed in with the same Apple ID or Google account you used to buy it. If it still doesn't appear, email us and we'll help.
Install Temari, sign in with the same Apple ID or Google account, then tap Restore purchases in the gift shop. Purchases are free to restore.
Payments are handled by Apple or Google, so refunds are requested through them. On iPhone, go to reportaproblem.apple.com. On Android, go to your Google Play order history. If you have a problem with something you bought, please email us too, as we'd like to put it right.
That's Focus Shield. When it's on, leaving Temari for another app during a weave unravels the temari. Locking your phone doesn't count, and there's a short grace period if you come straight back. You can switch Focus Shield off in the settings when no weave is running.
Use the recovery option shown when you're asked for the PIN. If you're stuck, email us.
No. Everything stays on your device. See our privacy policy for details.
Matthew Dadley (Dadders)
Email: support@dadders.com